State-of-the-art Disaster Recovery Solutions

Frequently Asked Questions

• Who is Codekeeper?

  
• We are a software escrow provider specializing in software protection and verification services. We offer various products and services to help developers and software users secure their software, manage licenses, and distribute their applications effectively.

• What deposit methods do you support?

  
• Our state-of-the-art online application allows for fully automated deposits and supports over 50 popular developer platforms and integrations. You can view the list of available integrations here.

• What is your Software Escrow solution best for?

  
• Our software escrow solution allows for quick recovery in the event that you lose access to mission-critical software that your business relies on for daily operations. This solution is perfect for you if your business’s day-to-day operations rely on software from a licensor/ software developer.

• What is your SaaS Escrow solution best for?

  
• Our SaaS Escrow solution is perfect for businesses that rely on third-party online software applications, e.g. CRM, customer resource planning, content management systems, project management software, sales software, and e-commerce platforms. This solution allows for continuity of operations in the event that you lose access to any of the SaaS applications that your business relies on.

• Do you provide an escrow agreement or do I need a lawyer for that?

  
• Yes, all our solutions include a legally-sound, fully customizable escrow agreement to suit your individual needs.

• How do I get started with Codekeeper?

  
• To get started you can simply book a demo call with one of our experts who will be happy to assist you in setting up your account. Alternatively, you can get going right away by visiting our Pricing page and choosing your preferred subscription.

• Is Codekeeper suitable for small businesses and individual developers?

  
• Yes, we offer scalable solutions that cater to the needs of both small businesses and individual developers. Our pricing plans are flexible, allowing you to choose the services that best fit your requirements and budget. If you don’t find a solution that best suits your particular needs, we’ll be happy to work out a custom solution for you.

How secure is my code when using Codekeeper's services?



We operate within the ISO27001 security framework and our data centers have multiple certifications to ensure the highest level of security. Deposited assets are encrypted using AES256, ensuring the safety and confidentiality of your software assets.

What kind of customer support does Codekeeper offer?



We offer comprehensive customer support through various channels, including email, phone, and live chat. Our support team is available to assist you with any questions or issues you may encounter while using our services.

Can I transfer my existing software escrow agreement to Codekeeper?



Absolutely! We are here to support your needs and will make sure your pre-existing agreement is up to date and implement any additional changes needed during the transfer stage.

Do you offer verification services?



Absolutely! We offer three levels of automatic verification available as an add-on, including Content, Activity, and SaaS verification.

I can’t find the solution I’m looking for. Is there someone I can speak to directly?



Our experts are standing by to help you find the solution that will best suit your needs. Please feel free to book a demo call with one of our consultants here.

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If you have any other questions or need a custom solution, please feel free to contact our Customer Service team for assistance by sending an email to contact@codekeeper.co.